BMO US makes very limited use of video across the reviewed website. The single identified example is an external phishing explainer linked within a resource article, so even the existing use is easy to miss rather than presented as a prominent on-page experience.
The homepage, product pages, and contact-focused conversion pages rely on static images, illustrations, and app graphics instead of video. This leaves major opportunities to use visible explainers, product overviews, and guidance content at key points where visitors are learning about services or deciding what to do next.
There was not enough evidence to assess video use on customer story or careers pages. Based on the available pages, video remains concentrated in one low-profile educational use case rather than being used consistently throughout the site.