Video is most developed in the careers experience, where employee testimonials provide depth and help communicate company culture. Product and resource pages use video more selectively, mainly through mid-page explainers focused on auto, homeowners, and coverage information.
The homepage and action-oriented quote and contact pages do not use video, so it currently has little influence on first impressions or conversion support. Overall, Nationwide treats video as a supporting tool for recruitment and education rather than a consistent element throughout the visitor journey.